logotype
logotype
Queue Management System

Queue Management System

The queue management system is a set of hardware and sub-systems that manages customers’ flow, waiting time and enhances customers’ experience.

Touch Screen Kiosk
Digital Signage
Ticket

Benefits of QMS

  • Proper Access on Service Area.
  • Less Waiting Time.
  • Easy Customer Management.
  • Manpower Planning.
  • Quality Services.
  • Higher Satisfaction Level.

How it Works

STEP 1

Customer enters queue by taking ticket from the touch screen kiosk. The ticket issues is a unique number.

STEP 2

The customer waits in the waiting area to be served. While waiting the customer is aided with digital to view the queue status.

STEP 3

When the next available staff is free the customer is called to be served. Customers are notified about their turn using status display units (audio speaker) or LCD’s.

STEP 4

Once customer is served, they can give instant feedback about the service and the staff member.

STEP 5

This step marks the end of the customer journey through a virtual queuing system.